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Home »Help Center »Track Your Order

Track Your Order


Once your order is shipped out, there will be shipping notification email (including tracking number and website) sent to the email address you filled in during order processing.


There are mainly 3 kinds of shipping option:


1. Airmail Post without tracking number, free shipping, it takes 15~45 business days (3 to 9 weeks) for delivery. Sometimes even longer, some customers receive in 75 days. If you have not received in 60 days, you can contact us by email info@surveilzone.com and tell us the order number.

Note: number such as MP12391667XSG or OZ000607498PY is only for reference, no much info.

2. Registered mail with tracking number, costs extra $2, usually you can get tracking number within 24 to 48 hours after delivery. We ship by different carriers to different countries. Usually includes below post methods:

a. CN post, it takes 2 to 4 weeks to arrive. Tracking number sample: RS023371945CN, track here http://www.17track.net/en

b. dhlglobalmail, it takes 7 to 20 working days to arrive. Tracking number sample: RX808177495DE or LX501722079DE, track here http://webtrack.dhlglobalmail.com/

c. SingPost post, it takes 15~25 business days to arrive. Tracking number sample: RF387528777SG, track here http://track.trackingmore.com/

d. EU economy, it takes 7 to 20 working days to arrive. Tracking number sample: RF387935210SG, track here http://track.trackingmore.com/

e. 4PX LYT post, it takes 7 to 15 working days to arrive. Tracking number sample: RX808176331DE, track here http://en.4px.com/

f. ME post, it takes 7 to 20 working days to arrive. Tracking number sample: LN248727504SG, track here http://beta.singpost.com/

g. HK post, it takes 2 to 4 weeks to arrive. Tracking number sample: RT313003848HK, track here http://www.17track.net/en


Note: SingPost post, only for parcel with built-in battery item, needs at least 1 week to update tracking info. Other registered posts takes 3 to 5 working days to be updated at the website.

If you have not received the parcel after 30 days, pls contact us by email and we can open an investigation case which takes days or even weeks to get result.


3. Fast shipping with tracking number. It costs US$15 to US$35 depending on different countries. Some areas might be remote to DHL or FedEx, if so, there would be at least US$35 handling fee to be charged.

By default, we choose DHL, FedEx or EMS according to different shipping cost to different countries. You can specify DHL or other shipment method by leaving a note when checkout. If the cost of the shipment method your specified is too high to afford, we will contact you by email.



Below are website of the shipping carriers we contracted to deliver your package.


Average delivery time 10 to 15 business dayshttp://app3.hongkongpost.com/CGI/mt/enquiry.jsp


http://www.usps.com


http://www.singpost.com/


http://springglobalmailtracker.com/ http://www.postnl.post/


Average delivery time 3 to 5 business dayshttp://www.dhl.com/en.html


Average delivery time 5 to 7 business dayshttp://www.ems.com.cn/english.html


Average delivery time 3 to 5 business dayshttp://www.ups.com/


Average delivery time 3 to 5 business dayshttp://www.fedex.com/


Average delivery time 3 to 5 business dayshttp://www.tnt.com/portal/location/en.html


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