SurveilZone provide 30 days free exchange or refund if the item is DOA, we afford all the cost. If the item cannot meet your needs, and there is no obvious damage on the look, you can return it for refund or change, but you need to cover all the cost including shipping fee both side, transaction fee, handling fee, when we receive the products, then we can respond you.

The term of this warranty begins on the date of sale to the purchaser from SurveilZone or an authorized reseller (proof of purchase in the form of a receipt may be required).

If there is any damage to the product due to misuse, hard crash, short of circuit, the warranty shall be void. Anyone who want to exchange refund or repair must connect with us for confirm.